Moving estimates have a reputation for growing after the truck is already loaded. A few distinctions in the paperwork make a real difference.
Binding versus non-binding
A binding estimate locks in the price regardless of actual weight, as long as the inventory doesn't change. A non-binding estimate is just that — an estimate, with the final bill based on actual weight and time. Non-binding estimates are where "surprise" charges tend to show up.
How the estimate was generated
An estimate based on an in-home or video survey is far more reliable than one given over the phone from a rough description — phone estimates routinely undercount, and the difference gets added on moving day.
What to check for
- Valuation coverage — the mover's basic liability coverage is often minimal (cents per pound), not the item's actual value. Ask what coverage options exist.
- Extra fees for stairs, long carries from the truck to the door, shuttle service if a truck can't access the building, and bulky items like pianos or safes.
- Deposit norms — a reasonable deposit is common, but a very large upfront deposit before any work is done is worth questioning.